Frequently asked questions
Quay Wholefoods mindfully sources premium ingredients/food from wide variety of places and bring it direct to you. Our key is to create food that is tasty & and wholesome!
You'll find vegan-friendly trail mix, dried fruits, superfoods, snackable nuts, spices, condiments, pasta, and organic vinegar! We're always on the lookout for new items to bring in!
As you browse through Quay Wholefoods, simply hover over the item you would love to purchase, and select add to cart.
You may select the shopping cart icon on the top right of the website, Then click + to add quantity, - to reduce the quantity and x to remove the item.
No, you will be able to check out with a Guest Account. However, we encourage you to register an account with Quay Wholefoods to enjoy exclusive loyalty points, offers, and discounts. Registration just takes a few simple steps!
Our delivery service covers the entire island of Singapore.
For any further delivery assistance, reach us via our live chat (click icon in the bottom right corner of the screen) or WhatsApp us at +65 9677 8387. Our operating hours:
Monday - Friday, 8.30 am - 5.00 pm
Sat 8.30 am - 3 pm.
Deliveries are FREE for orders above $60. Orders under $60 will incur a $10 delivery charge.
The delivery process usually takes 3-5 working days, excluding public holidays and weekends.
It is not necessary for you to be at home. If no one is at home, our driver may leave the parcel at your doorstep or guardhouse if the lift is not accessible.
Order delivery will be done by our logistic partner, where the selection of timeslot is not available.
We use stripe as our only main payment gateway. Stripe covers a wide range of credit and debit cards.
Once the order is processed and confirmed. We're unable to cancel your order.
We strive to meet all the needs of our customers. We ensure that the items we deliver to you are of the best quality. However, if you are not satisfied with the items received. If you wish to request a refund, you’re required to send us an email at online@quaywholefoods.com within 14 days of the date of purchase with the following details,
1. Order number
2. Reason for the refund
3. Attachment of receipt or proof of purchase
4. Attachment of screenshot/photo of item to be exchanged
We will contact you upon receiving your request in 3-5 working days.
RETURN & EXCHANGE POLICY
The return policy is only applicable to purchase(s) from www.quaywholefoods.com
In the following circumstances, you may return the products purchased,
The product received is/are defective or damaged is/are allowed for refund or replacement.
Product is/are different from the invoice purchased, we will provide a 1 to 1 product exchange. In this case, kindly refrain from opening the packaging.
All sale and promotional-priced items are non-refundable and non-exchangeable.
Quay Wholefoods reserves the right not to provide any returns if the conditions set forth above are not met.
In the event that our product is/are out of stock, we will provide a full refund or you may exchange the item you prefer.